Front Office Manager

Are you a front office leader who wants to own every guest's first and last impression at a beachfront resort in the Caribbean?

The opportunity
Our client is a well-established all-inclusive beach resort in the Turks and Caicos Islands, part of a small, privately owned resort group. It welcomes couples, honeymooners, wedding parties and families, mainly from North America, and many guests come back year after year.

They are appointing a Front Office Manager to lead the front of house and set the standard for how every guest is welcomed, looked after and sent home wanting to return.

• Leading the front desk and guest services team, day to day and on the floor
• Making arrivals and departures smooth, accurate and personal, including VIP, repeat and wedding guests
• Resolving guest concerns in person, and turning them round before the guest leaves
• Scheduling, training and developing the team, and keeping labour costs in line
• Working with housekeeping, reservations and sales on room allocation, upgrades and occupancy
• Taking your turn as manager on duty

• Experience as Front Office Manager, or as an Assistant Front Office Manager ready to step up, in a resort or upscale hotel
• Confident leadership of a shift-based team
• Hands-on use of a property management system such as Opera
• Warm, clear guest communication and a calm approach to complaints

• A competitive salary, paid in US dollars, with no personal income tax in the Turks and Caicos
• Accommodation, with utilities and meals included
• Medical insurance
• Relocation flights and annual home leave
• Your work permit arranged by the employer

This is a single-status position, with accommodation provided on island.

Apply
If you lead a front office team and can see yourself on island, we would like to hear from you. Apply through the website, or get in touch for a confidential conversation.