Front Office Manager

An exciting opportunity has become available for an experienced Front Office Manager to join a leading luxury hospitality operation in the Caribbean.

This position is ideal for a passionate hospitality leader who thrives on delivering exceptional guest experiences, developing high-performing teams, and driving operational excellence within a dynamic resort environment.
Reporting to senior hotel leadership, you will oversee all front office operations, ensuring the highest standards of guest service, revenue performance, and team engagement.

Key Responsibilities:
• Lead and develop the Front Office team, creating a culture of service excellence and accountability
• Ensure exceptional guest arrival, departure, and in-house experiences
• Manage VIP guest relations and special guest requirements
• Drive guest satisfaction scores and implement continuous improvement initiatives
• Oversee front desk operations, guest services, concierge, and night audit functions
• Manage staffing, scheduling, performance management, and training programmes
• Support revenue optimisation through upselling initiatives and occupancy management
• Ensure compliance with financial controls, cash handling procedures, and operational standards
• Collaborate with other departments to deliver a seamless guest journey
• Act as a senior operational leader and Manager on Duty when required

The Ideal Candidate:
• Previous experience as a Front Office Manager, Rooms Division Manager, Assistant Front Office Manager, or similar hospitality leadership role
• Strong background within luxury hotels, resorts, or internationally recognised hospitality brands
• Proven experience managing teams in a fast-paced guest-focused environment
• Strong commercial awareness with an understanding of revenue generation and departmental profitability
• Excellent communication, leadership, and guest engagement skills
• Experience working with hotel property management systems and hospitality technology platforms

What's on Offer:
• Competitive salary package
• Accommodation assistance available
• Meals provided
• Relocation support
• Medical and additional benefits
• Opportunity to join a respected hospitality organisation in a desirable Caribbean destination
• Long-term career development opportunities

This role would suit an ambitious hospitality professional looking to take the next step in their career within a luxury resort environment. Apply now and submit your CV or for a confidential discussion, please contact Fiona Thatcher Associates.