Luxury Condo Operations/Manager
Nassau, Bahamas. Permanent role with Thatcher Associates, the specialist hospitality desk.
About the role
Role Overview
We are seeking an experienced Manager to lead the management of a 60-unit ultra-luxury condominium portfolio in Nassau. This role combines luxury hospitality, real estate asset management, and short-term rental operations, ensuring exceptional owner satisfaction while maximizing rental performance.
Key Responsibilities
Portfolio & Asset Management
- Oversee all residential units, including owner-occupied and rental pool properties
- Drive financial performance, occupancy, and overall asset value
- Deliver monthly reporting and performance insights to owners
Rental & Revenue Management
- Manage short-term rental operations (Airbnb, direct, and partner channels)
- Optimize pricing, occupancy, and yield (ADR / RevPAR)
- Maintain premium brand positioning across all listings
Guest Experience
- Deliver a 5-star, hotel-level experience across all stays
- Oversee concierge, housekeeping, and guest services
- Curate high-end experiences for guests (transport, dining, excursions)
Owner Relations
- Serve as primary point of contact for unit owners
- Manage expectations, usage, and rental participation
- Ensure transparency and strong owner satisfaction
Operations & Team Leadership
- Lead on-site teams (housekeeping, maintenance, concierge, security)
- Implement SOPs aligned with luxury hospitality standards
- Ensure consistent quality control across all units
Property Oversight
- Maintain building and unit standards
- Manage maintenance programs and vendor relationships
- Ensure compliance with all local regulations and safety standards
Candidate Profile
- 8–15+ years in luxury hospitality, branded residences, or high-end real estate
- Experience managing condo-hotels, villa portfolios, or luxury rental programs
- Strong commercial acumen with proven revenue and P&L management
- Hands-on leadership style with strong attention to detail
Success Metrics
- Occupancy and rental revenue performance
- Owner satisfaction and retention
- Guest experience and review scores
- Operational efficiency and cost control
Compensation
- Competitive salary
- Relocation and housing support (if applicable)
How to apply
Apply on this site with your CV, or send it to info@thatcherassociates.com quoting reference 272. Every application is read by the consultant who runs the desk, not a screening tool.