Guest Relations Manager / Concirege Manager | Luxury Villa Portfolio | Turks & Caicos Islands

Are you a luxury hospitality professional who believes that exceptional service isn’t just delivered, it’s felt?

Thatcher Associates is proud to be working exclusively with a leading luxury villa operator in the Turks & Caicos Islands to find an outstanding Guest Relations Manager to lead their concierge function across a portfolio of stunning high-end properties.

This is a rare opportunity for a seasoned hospitality leader to own the guest experience at the highest level, serving an ultra-high-net-worth clientele who expect nothing less than perfection.

The Role

As Guest Relations Manager, you will be the heartbeat of the guest experience. From the moment a booking is confirmed to the moment a guest departs, you will orchestrate every detail, anticipating needs before they arise, resolving challenges before they escalate, and ensuring that every stay becomes a memory that lasts a lifetime.

You will lead and develop a dedicated concierge team, build and nurture a network of the finest local vendors, and work closely with internal operations to ensure seamless villa readiness and service delivery across multiple properties simultaneously.

This is a role for someone who leads with confidence and warmth in equal measure.

What You’ll Be Doing

• Crafting bespoke guest itineraries including private dining, yacht charters, wellness experiences, and exclusive excursions
• Overseeing pre-arrival planning and managing VIP arrivals with absolute discretion
• Leading, coaching, and developing a high-performing concierge team
• Managing high-volume concierge operations across a portfolio of luxury villas
• Building strong relationships with premium local service providers and vendors
• Liaising with housekeeping, maintenance, and property teams to ensure flawless coordination
• Tracking guest feedback and team performance, driving continuous improvement

What We’re Looking For

Experience:

• 3 to 5+ years in luxury hospitality, concierge services, villa or resort management, or a comparable senior guest-facing role
• A proven track record serving UHNW/HNW guests who understand this world and thrive within it
• Experience managing high-volume operations (10+ concurrent properties or equivalent scale) is a significant advantage
• Prior team leadership within a concierge or guest relations function is essential
• Caribbean hospitality experience is a welcome bonus

Skills & Attributes:

• Native or near-native English with impeccable written and verbal communication
• Emotionally intelligent, empathetic, and intuitive in your approach to guests and colleagues alike
• Calm, composed, and solutions-focused under pressure with a natural problem-solving ability
• Highly organised with excellent multitasking ability across a fast-paced environment
• Proficient in reservation systems, CRM tools, and digital communication platforms
• Professional, mature, and discreet at all times

Why This Role?

This is more than a job. It’s an opportunity to shape the guest experience philosophy for a growing luxury brand, build something meaningful within a dynamic team, and do it against the backdrop of one of the most breathtaking island destinations in the world.

If you are passionate about service excellence and ready to lead at the very highest level, we want to hear from you.